Does Collaboration Impact Business Performance?

(From CloudAve by Jacob Morgan)

Recently I highlighted and reviewed a report by Frost & Sullivan which talked about the impact of collaboration on overall business performance. The report was created a few years ago and was thus slightly dated. Fortunately someone from Verizon sent me a more updated version of the report, this one was conducted in 2009 and provides more insight and information into how businesses are collaborating and how effective that collaboration actually is. The new report talks much more about UC&C or Unified Communications and Collaboration and also introduces ROC or return on collaboration. As with the previous report, there is no mention of Enterprise 2.0 anywhere, just collaboration. Let’s dive right into it.